Frequently Asked Questions
Discover everything you need to know about our luxury silk loungewear and services.
How should I care for my Olivia von Halle silk products?
To maintain the exquisite quality of our silk, we recommend professional dry cleaning. Alternatively, you may hand wash your garments in cold water using a specialist silk detergent and lay them flat to dry away from direct sunlight.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 2-5 business days. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I determine my correct size?
Our garments are designed for a relaxed yet elegant fit. We provide a comprehensive size guide on each product page with measurements for UK, US, and EU sizing to help you find your perfect silhouette.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are in their original, unworn condition with all tags and luxury packaging intact. Please visit our returns portal to initiate the process.
Are your products ethically sourced?
Sustainability and craftsmanship are at our core. We work closely with specialist suppliers who adhere to high ethical standards, ensuring our silk is produced with respect for both the environment and the artisans involved.
Can I include a gift message with my order?
Yes, all Olivia von Halle orders arrive in our signature branded gift boxes. You can add a personalized gift message at the checkout stage, which will be handwritten on a bespoke stationery card.